Shipping Policy
Every box is baked to order, so our schedule is built around freshness rather than speed.
Flat-rate shipping
We keep shipping simple so you can focus on picking your flavors. Rates are based on the largest box in your order:
- Singles & 4-packs — $7
- 6–11 count — $12
- Bakers dozen (13) and above — $18
Your exact shipping total will be shown at checkout before you pay.
Bake and ship schedule
Orders are collected each week through Saturday at 11:59 PM. We bake on Sunday and ship on Monday. Orders placed after the Saturday cutoff roll into the following week's bake.
Transit time
Most boxes arrive within 2–5 business days of the Monday ship date, depending on your distance from us. You'll see an estimated arrival window at checkout and a tracking link in your shipment confirmation email.
Addresses
Please double-check your shipping address before completing checkout. We can update an address before Monday's shipment, but once a package is scanned in we can't reroute it. Packages returned due to an incorrect address can be re-shipped at the cost of a new order.
Delays
Once your box is with the carrier, delivery timing is in their hands. Weather and holiday volume can add a day or two. If tracking hasn't moved for more than two business days, reach out and we'll help sort it out.
Damaged boxes
We pack carefully, but shipping happens. If your cookies arrive damaged, send us a photo of the box and cookies within 48 hours of delivery and we'll make it right.
Local pickup
Local pickup may be available for some orders. Reach out through our contact page before ordering to arrange it.
Questions
Anything not covered here? Visit our FAQ or get in touch.